MAILPOST guarantees the delivery of its customers’ promotional material into at least 99% of all letterboxes within a MailPost Zone as required by the customer and agreed to by MailPost.
FREQUENTLY ASKED QUESTIONS
Unfortunately it is not always possible to deliver to every single letterbox in every MailPost Zone. Letterbox distribution could be hindered by several factors. For example, some of these letterboxes are inaccessible to the MailPost Agent, especially in strata buildings and behind locked gates or doors.
The Agent is also not permitted to deliver any material into letterboxes with signs indicating that they do not want any unaddressed mail. MailPost will always respect the privacy of such owners and will not deliver any material into such letterboxes.
If the letterbox is full or it is damaged and the material is likely to fall out and litter the streets, MailPost will not deliver into such letterboxes. MailPost does not permit its agents to remove our competitors’ material from any letterbox. Also, if the promotional material does not fit into a letterbox, the Agent will not “jam” it in for the purposes of letterbox distribution.
Our Agents will not insert material into any letterbox if there is a personal risk or perceived threat by doing so. This could be an unleashed dog or an abusive owner. It could also be a group of unsociable persons standing along a street. To avoid confrontation, the Agent will skip the delivery along that section of the street or the entire street, if necessary. Similarly, there will be no delivery of any material made into letterboxes where there is no or difficult access due to road works, street closures, building-works or during extreme weather conditions.
How can MailPost make such a bold guarantee?
Firstly, there is a practical reason why we can confidently make this guarantee. MailPost uses only Owner-Operators who are business people who have bought the rights to distribute in a Zone. Naturally any business person has a vested interest in ensuring that their business is looked after and it grows in value.
Secondly, the Owner-Operator takes full ownership for the distribution of the material in its Zone. He or she is contractually obliged to deliver the material personally into each and every letterbox. The use of an employee for distribution work is prohibited by MailPost, unless it is supervised. The supervision must be direct with the employee walking on the opposite side of the street and the Owner-Operator is able to observe that the material is correctly inserted into each and every available letterbox.
Finally, every Owner-Operator is equipped with a Global Positioning System (GPS) device which tracks the individual’s route while he or she is walking along each street. If an employee is walking on the other side of the street, he or she is required to carry a separate GPS device.
Why does MailPost need such a guarantee?
This letterbox distribution guarantee is an essential part of the MailPost business success. It differentiates the MailPost business from that of its competitors.
What happens if MailPost fails to deliver the material as guaranteed?
If for some reason the material is not delivered to at least 99% of all available letterboxes in a Zone, then MailPost will reimburse the cost for that portion of the non-delivery or at its discretion, reprint and re-distribute that material at no additional costs to the customer.
